CONTACT
Talk to a real person
Questions about products, samples, an order, or a problem with a product. We reply within one business day.
Monday to Saturday, 8 a.m. to 8 p.m. ET. Call, text or WhatsApp.
sales@yavimedicalsolutions.com
Quotes, orders and product questions
Brampton, Ontario
Visits by appointment
Report a product problem
Tell us right away if a product is damaged, labelled wrong, or didn’t work as it should. If someone was hurt, please call (647) 482-2171.
We log every report, check our lot records and, when needed, follow up with the maker.
Please have ready
- Product name and size
- Lot number and expiry date, printed on the box
- How many boxes are affected
- What happened, and when, and whether the product was used
- Photos, if you can
Returns
- Contact us first, within 30 days of delivery, with the lot number.
- Unopened, in-date products in their original box: full credit on your next invoice.
- Opened sterile products can’t be returned. If a product is faulty or damaged, tell us within 7 days of delivery and we’ll replace it or credit you.
- We record every return and its lot number.