Privacy policy
Last updated: November 2026. This page explains what personal information YAVI Medical Solutions Inc. collects on this website and when we supply your clinic, why we collect it, and the choices you have.
Who we are
YAVI Medical Solutions Inc. is an Ontario company that supplies medical products to clinics, care homes and veterinary practices. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Our Privacy Officer is responsible for how we handle your information. Email sales@yavimedicalsolutions.com or call (647) 482-2171.
What we collect
- Contact details you give us: your name, clinic or practice name, email, phone number and delivery postal code.
- What you tell us about your supplies: the products and amounts you use, and any notes or messages.
- Order and delivery records: what we delivered, when, and the lot number and expiry date of every box.
- Product problem reports: the product, lot number, what happened, and photos if you send them.
- Your email choice: whether you ticked the box to get YAVI news.
We don’t need patient or pet-owner information. Please leave it out of messages and problem reports.
Why we use it
- To reply to you, prepare quotes and send trial kits you ask for.
- To deliver orders and send invoices.
- To trace every lot to the clinics that received it, so we can reach you quickly if a product is recalled.
- To look into product problems and, when needed, share the details with the maker, or with Health Canada when the law requires it.
- To send YAVI news and launch offers, only if you ticked the box. Every email has an unsubscribe link.
Who we share it with
We don’t sell or rent your information. We share it only when we need to:
- With the maker or supplier of a product, limited to what they need to look into a problem or a recall.
- With Health Canada or other authorities, when the law requires it.
- With service providers that help us run the business, such as email, website hosting, accounting and payment services. They may use it only to provide their service to us.
Some of these providers may store information outside Canada, where it can be subject to the laws of that country.
How long we keep it
- Quote requests and messages: as long as we need them to answer you and serve your clinic.
- Order, lot and problem-report records: as long as Canadian medical device rules require. That is at least two years, and longer for some records.
- After that, we delete the information or remove the details that identify you.
How we protect it
We use reasonable safeguards, such as password-protected accounts and access limited to the people who need it.
Your choices
- Ask to see the information we hold about you, or ask us to correct it.
- Stop YAVI news at any time with the unsubscribe link, or by telling us.
- Ask a question or raise a concern with our Privacy Officer.
If you’re not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.
Changes to this policy
If we change this policy, we’ll update this page and the date at the top.